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Q: Is it safe
to give online?
Yes. In many ways
giving online is safer than writing a check
because an electronic gift cannot be lost or
stolen. The security of the system is
continually managed by Fellowship One.
Q: What types
of bank accounts can I give from?
You can give online
from your checking account, MasterCard, Visa,
Discover, or American Express.
Q: Are there
any fees involved with giving online?
Not to you. You
will not pay any fees with an online gift. In
addition, online gifts are a more cost efficient
way for the church to process donations.
Q: Can I make a
one-time contribution?
Yes. The system
allows you the option of either making a
one-time contribution or setting up a recurring
contribution. For a one-time contribution, you
can designate that the contribution should be
made immediately or, for both one-time and
recurring contributions, you can schedule the
contributions to come out of your bank account
on the date(s) specified by you.
Q: If I want to
set-up a recurring gift, what are my options for
frequency of my gift?
For recurring
gifts, you have the option of giving weekly,
twice a month, every two weeks or once a month.
Q: Can I change
my personal information or the amount or the
frequency of my gift once I have set it up?
Yes. You can change
or cancel your contribution at any time before
the date of your next contribution. Simply log
in to the system using your user name and
password and make the necessary changes in the
system.
Q: Can I review
my donation history online?
Yes. The site will allow
you to view the complete history of your
contributions, given either online or otherwise.
Once you’ve created an account, you will able to
contribute immediately.
Q: Will I still
receive regular contribution statements from the
church?
Yes. The church
will continue to send year-end contribution
statements to your address on file for tax
purposes.
Q: When will
contributions be taken from my account?
Contributions will
be taken from your specified bank account within
48 business hours of the date you requested.
This time frame allows time for the contribution
to process through your bank and the church’s
bank. If the date of your contribution falls on
a weekend or a holiday, the transaction will be
initiated on the next banking day.
Q: Can I
designate my gift to a particular cause?
Yes, you can
designate your gift to go toward tithes and
offerings or any of the other "sub-fund"
designations provided. We may also add
additional causes at specific times.
Q: How will I
know that I set up my gift correctly?
Immediately after
submitting your contribution, you will receive
an e-mail verifying your contribution.
Q: Does it
matter which Internet browser I use?
No. Any browser
will work.
Q: Will I be
able to give to special Genesis campaigns (Year
End Fund, Food Drive, etc.) online?
During times when
these campaigns are occurring, you will be able
to give a one-time contribution to support the
given initiative or campaign.
Q: I have
additional questions about online giving that
have not been addressed. Who can I talk to?
For any questions,
concerns or comments about the online giving
system, please contact us at
genesis@genesiscc.net. You will receive a
response from our staff as soon as possible.
Q: What types
of bank accounts can I give from?
You can give online
from your bank account via an ACH transaction.
You can also give using MasterCard, Visa,
Discover, or American Express.
Q. Can I use a
debit card?
You can use a debit
check card from Visa or MasterCard, but true
debit cards are not accepted through the
Fellowship One system due to the sensitivity of
securely requesting a Personal Identification
Number (PIN). ACH bank drafts can be used
instead for true debits.
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